Gershon’s directive on public sector spending is driving the public sector to improve critical processes, realise efficiencies and offer better service to its constituents. Ensuring that people have the right information when they need it has become a significant challenge for many local and central government organisations.

In line with meeting the objectives of creating a more efficient local government, SmartPoint is specifically developed to drive information in real time from multiple systems, directly to the user in a single dashboard.

Examples of use within Local Government:

• Residents Parking Permit and Parking Fines processing Supplier reference and audit history for procurement
• Housing Benefit application processing Fraud prevention (multiple system cross checking)
• Customer service amenities referencing
• Police incidence cross referencing of intelligence databases

Before SmartPoint, it had not been possible to quickly access information from other systems such as social services and housing. The new integrated system enables our customer service officers to provide an enhanced, faster and more flexible service to customers because they can resolve enquiries about multiple departments.

Martin Garlick, head of Customer First, Medway Council.