Local Government Demonstration
Local Government Demonstration

What our customers say

"Before SmartPoint, it had not been possible to quickly access information from other systems such as social services and housing. The new integrated system enables our customer service officers to provide an enhanced, faster and more flexible service to customers because they can resolve enquiries about multiple departments."

Martin Garlick, head of Customer First, Medway Council.


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SmartPoint for Local Government

As Public Sector spending cuts take affect, all organisations are looking to streamline critical processes, realise efficiencies while offering a better service to customers.

DatasheetBy drawing information from multiple sources into a simple, consistent dashboard, SmartPoint provides the opportunity to service customers in the best possible way.

SmartPoint is specifically developed to work alongside existing applications and drive information in real time from multiple systems.

Examples of use within Local Government:

  • Residents Parking Permit and Parking Fines processing Supplier reference and audit history for procurement
  • Housing Benefit application processing Fraud prevention (multiple system cross checking)
  • Customer service amenities referencing
  • Police incidence cross referencing of intelligence databases

Using SmartPoint means CSA’s will be:

  • Alerted to outstanding payments
  • Informed of Customer Complaints
  • able to Process case status enquiries
  • Capture changes in customer details
  • In Control of a call assisted by prompts and scripts
  • aware of Report information across departments