SmartPoint in Distribution

SmartPoint helps distribution organisations to realise the opportunity in every sales interaction, while enriching the customer experience.

As a Distributor, your margins are constantly eroding and customer service is a key differentiator. To make the very best decisions your Sales Representatives need many different types of information at the key moment, when speaking to the customer.

By using SmartPoint dashboards alongside existing ERP applications such as SAP, Oracle or JE Edwards, information may be delivered from inside and outside the organisation, without having to change current processes and business practices.

Because they don’t have to search for information, Sales Representatives can be more effective spending time listening and responding to customer needs.

Adding SmartPoint to your Sales desktop puts your team in control enabling them to be:

• Informed about Customer Order History
• Alerted to low Account Balance
• able to Process delivery status enquiries
• able to Capture information for Sales Analysis
• aware of sales Report information on the customer and product group
• in Control of a call assisted by prompts and scripts