SmartPoint for Sales Desks

SmartPoint transforms Sales Order Entry into a proactive experience.

Working alongside traditional Sales Order Entry applications, the SmartPoint dashboard recognises the situation context (customer, product, contact) and delivers useful information to add both margin and customer satisfaction to every call.

As the Sales Representative works with the customer to take an order, SmartPoint will deliver relevant information such as complementary products, item alternatives, customer rebate schemes, quantity discounts and seasonal offers.

This approach ensures that Customer interaction time is used to the greatest effect. Sales Representatives no longer have to rely on remembering customer specific deals, and the customer believes they are dealing with a truly informed organisation.

Deploying SmartPoint in a Sales Environment puts your team in control enabling them to be:

• Alerted to possible add-on sales
• Informed of customer specific offers
• able to Process delivery status of orders
• Capture new product enquiries
• In Control of a call assisted by prompts and scripts
• aware of sales Report information on the customer and product group