SmartPoint for Customer Services

In a challenging economic environment it is no longer enough to compete on price alone. Your customers expect more. They expect you to understand their requirements, treat them individually and offer the specific pricing models to suit their needs. Importantly, they expect your staff do all of this whether they are at a service desk, on the phone or messaging through Instant Messaging (IM).

Ensuring that people have the right information, when they need it, has become a significant challenge. However, by using SmartPoint, Customer Service staff are presented with a single relevant view of the customer putting them firmly in control of every customer interaction.

SmartPoint helps customer service teams to be:

• Alerted to outstanding complaints
• Informed of customer history
• able to Process delivery status of orders
• Capture new customer details to distribute throughout the organisation
• In Control of a call assisted by prompts and scripts
• aware of account Report information on the customer