Solutions Overview

SmartPoint is a context sensitive dashboard that delivers relevant information alongside your existing applications. It has been designed with one thought in mind:

To provide a way of delivering valuable business information to users at precisely the right time.

Because SmartPoint is context sensitive, it ensures that agents are presented with the information they need at just the right moment, delivering distributed intelligence from around and outside of your network in a simple consistent view.

By enhancing, not replacing, your existing applications, SmartPoint reduces the cost of sharing information and is flexible to evolve quickly as business processes and requirements change.

It’s quick to set up and deploy, requiring no modification of existing systems. This means that content can be added and amended quickly and easily by you – without having to wait for enhancements and upgrades from your incumbent software vendors.

The benefits of this very simple approach include:

• Better customer service
• More revenue per customer interaction
• Less wasted time looking for information
• No missed opportunities
• Increased staff morale and effectiveness
• Reduced management costs

SmartPoint is powerful, easy to use and is enabling organisations to provide better customer service, convert more sales opportunities, reduce training costs and improve margins. With SmartPoint your return on investment is fast and measurable.