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cca_exhibitor_2008_small.jpg Customer Contact Convention 2008

18th & 19th November 2008, Edinburgh International Conference Centre (EICC)

SmartPoint Webinar Achieving a More Efficient, Cost Effective and Flexible Contact Centre
2pm, 26th November 2008, Webinar
Customer Spotlight
Medway Council

Medway Council aims to save £750,000 over 5 years in contact centre running costs..

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Butler Technology Report Print E-mail

Independent analyst report on SmartPoint

"SmartPoint is a dashboard or toolbar that is presented to a user of enterprise applications, which presents information in context to the user to help them carry out their job more efficiently. All too often, even integrated enterprise applications do not present information that expert users know to seek out, which means they need to access multiple applications, switching between them. Mistakes and omissions often occur."

"SmartPoint takes a one-click approach to integration, working with a wide variety of enterprise applications, providing information if, and only if, it is available for a data item (for example, during sales order processing, if a quotation exists for the customer details will be shown to the user, but if not, they will not be distracted by irrelevant information). However, it is not only linked to information held elsewhere within the application “ it can include information from almost any source such as e-mail records, databases, Web services, documents, images, and so on, to help the user in their job."

"Organisations that need to improve how they use their existing applications are likely to benefit most from this cost-effective and very quick way of enhancing the user experience."

Teresa Jones
Senior Research Analyst
The Butler Group

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