Events
call_centre_expo_2008_small.gif Call Centre Expo 2008
16th & 17th September 2008, NEC Birmingham
SOCITM Annual Conference 2008 SOCITM Annual Conference 2008
12th - 14th October 2008, The Celtic Manor, Newport
Customer Spotlight
Medway Council

Medway Council aims to save £750,000 over 5 years in contact centre running costs..

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Real Time Information Delivery

Challenging traditional perceptions for information integration, SmartPoint offers a new and innovative approach to this age old problem.

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Butler Technology Report

Independent analyst report on SmartPoint

"SmartPoint is a dashboard or toolbar that is presented to a user of enterprise applications, which presents information in context to the user to help them carry out their job more efficiently. All too often, even integrated enterprise applications do not present information that expert users know to seek out, which means they need to access multiple applications, switching between them. Mistakes and omissions often occur."
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Have Your Cake and Eat It
Have Your Cake And Eat It: Measuring and meeting short term metrics as well as building long term customer loyalty.
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