Avoidable Contact Webinar

Reducing avoidable contact between the community and local authorities not only helps meet NI 14 targets but is fundamental for councils to reduce costs, become more efficient and generally provide a better customer experience. This webinar discussion includes how:

To connect CSAs with the right customer information at the right time
To record avoidable contact
To deliver avoidable contact call status information to the CSA's desktop
To achieve ‘one and done’ call resolution
To improve cross service communication, e.g. change of address information sharing
Local authorities are reducing avoidable contact with SmartPoint