Videos

SmartPoint for SAP
SmartPoint works alongside SAP to enable customer facing staff to become more effective by delivering the right information at the right time directly to their desktop.
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SmartPoint for Local Government
Watch this demonstration for an overview of how SmartPoint can help your council maximise it's contact centre performance.
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SmartPoint for B2C Organisations
Watch this demonstration for an overview of how SmartPoint can help boost the performance of your sales or service centres.
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5 Top Tips To Improve Contact Centre Efficiency
With a difficult economic period ahead, this webinar demonstrated 5 ways in which contact centres can improve performance through the efficient use of technology.
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Reducing Avoidable Contact
Reducing avoidable contact between the community and local authorities not only helps meet NI 14 targets but is fundamental for councils to reduce costs.
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Ashford Borough Council
When it comes to efficiency and effectiveness Ashford Borough Council is leading the way with its customer service systems. Listen to Julie Rogers explain how SmartPoint has helped their contact centre.
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City of London
Listen to Jill Bailey and Mark Hirst discuss why City of London implemented SmartPoint within their integrated service at the council’s new customer contact centre.
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Midwich
Midwich, a highly innovative distributor, has experienced a 25% increase in productivity since introducing SmartPoint into their call centre. In this video case study Midwich explains why SmartPoint has made such a difference to their results.
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