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UNLOCK THE POTENTIAL OF YOUR CONTACT CENTRE...
... WITH 5 KEY WAYS TO IMPROVE PERFORMANCE USING INTELLIGENT DESKTOPS.
Call centre operatives don’t spend much time talking to customers - in fact, according to a recent study from Siemens Enterprise Communications, a mere 29 percent. The bulk of effort goes into finding the right information on screen, entering data, both during and after a call, and making hand-written notes.
The survey also found that most workers on average had to gather information from five different applications, while 9% had to juggle 11 or more applications, and 5% had to access 15 different screens.
This whitepaper examines five ways in which contextual intelligence software can significantly improve call centre profitability.
Please fill in the following form to access the White Paper.
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