Connecting Applications

SmartPoint works with many business applications to instantly provide users with key information that is relevant to the task they are currently working on. These applications include:

CRM
  • Salesforce.com
  • Siebel
  • Microsoft Dynamics CRM
  • Northgate Front Office
  • Onyx OneServe
  • Lagan Frontline
  • LACRM
  • Lynx Aspire
ERP
  • Strategix
  • OneOffice
  • Kerridge
  • EDP
  • Infor
  • SAP
  • Oracle
  • Sage
In addition a variety of terminal emulators associated with legacy ERP systems. e.g.
  • Attachmate Reflection
  • Via Systems ViaDuct
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SmartParts

SmartParts are at the heart of SmartPoint’s innovative approach to information delivery. Containing the right information for the right situation, a Dashboard will be made up of a number of SmartParts. This ensures the call agent is in control of every customer interaction by delivering the right SmartParts at the appropriate time.