SmartPoint works with many business applications to instantly provide users with key information that is relevant to the task they are currently working on. These applications include:
CRM
Salesforce.com
Siebel
Microsoft Dynamics CRM
Northgate Front Office
Onyx OneServe
Lagan Frontline
LACRM
Lynx Aspire
ERP
Strategix
OneOffice
Kerridge
EDP
Infor
SAP
Oracle
Sage
In addition a variety of terminal emulators associated with legacy ERP systems. e.g.
SmartParts are at the heart of SmartPoint’s innovative approach to information delivery. Containing the right information for the right situation, a Dashboard will be made up of a number of SmartParts. This ensures the call agent is in control of every customer interaction by delivering the right SmartParts at the appropriate time.