SmartPoint, the software system that takes a 'one-click' approach to information integration, is making contact centre advisors' lives even easier with its latest version - 3.1.

This new version has been upgraded to include more flexibility for operators. The original version of SmartPoint was launched with the dashboard fixed to the left side of the screen. These dashboards work with existing CRM and back office systems to improve efficiency and customer service by automatically providing customer facing staff with relevant and timely information and avoiding the need to search across multiple systems.

In this latest, the dashboard can be docked where ever the user prefers - on the left, right, top, bottom or it can float.

"We are constantly seeking customer feedback in order to improve SmartPoint. The latest research has highlighted a number of areas where customers requested more flexibility. To address these requests, we have also included multi-screen set-ups where the dashboard can dock on every edge of every screen," said Peter Lusty, chief executive of SmartPoint Technologies.

SmartPoint has also given the program a facelift with a new 'glossy look' similar to Microsoft Vista, plus some tools to enable users to vary the size of text on the screen depending on their screen resolutions and screen real-estate.

The improvements in version 3.1 has not only taken in the needs of everyday users. The IT team setting up SmartPoint will be able to make use of a number of time-saving and ease-of-use enhancements, such as simplified screen layouts and the introduction of a drag-and-drop dashboard builder. This enables the team to drag web-parts from the web-part library onto a dashboard and to move parts around on the dashboard, which accelerating the dashboard creation process.