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Home > News > City of London enjoys a smooth transition onto Microsoft Dynamics CRM 2011 with SmartPoint Dashboards

City of London enjoys a smooth transition onto Microsoft Dynamics CRM 2011 with SmartPoint Dashboards

Thursday 12th May 2011, London, UK – City of London is a leader in the use of the latest customer service technology. Within the contact centre, it is using SmartPoint alongside Dynamics CRM, instantly delivering back office information to call handlers without the need to search complex systems.

When moving to the latest version, Microsoft Dynamics CRM 2011, consideration was given to the plethora of integration issues typical with any upgrade. However, this was not a problem for SmartPoint. Due to Active Intelligence, the advanced technology that allows SmartPoint to detect the context of a customer interaction, the existing dashboards were made available alongside the new software within minutes.

Mark Hirst, IT Manager for City of London said;


“It’s just so easy. With just a few clicks SmartPoint was back on the desktop and reacting to our brand new CRM system. Our call handlers take great comfort from the fact that their dashboards remain exactly the same, even though we’ve updated the CRM. It all works beautifully together”.

City of London is always looking to improve customer service by delivering back office information to call handlers in an instant - and SmartPoint remains at the heart of this approach.

Read more about SmartPoint Local Government solutions.