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SmartPoint to help integrate services at City of LondonSmartPoint Technologies is proud to announce that its SmartPoint software has been selected by City of London to integrate services at the local authority's new customer contact centre. SmartPoint will automatically display relevant information in real-time from the front and back office systems extending the basic information available in the existing Microsoft CRM system."Until recently there had been no main contact centre at the authority, with enquiries being handled by each department. The new contact centre centralises services such as housing, benefits and social services and SmartPoint will provide the customer service advisers with a single view of information relating to each enquiry leading to a faster and more flexible service for customers," said Peter Lusty, chief executive at SmartPoint. |