Ashford Borough Council selects SmartPoint to enhance its services

Ashford BC provides a growing range of services to its customers. At present, the team in the contact and call centre support around 650 different types of transaction from council tax enquires to tree preservation order information. Each transaction relies on one or more of over 60 different back office systems to provide the information needed to handle the enquiry. SmartPoint simplifies access to this information by providing an immediate summary to customer facing staff.

"We are very excited about this contract. Ashford Borough Council has initially ordered 25 licenses for SmartPoint and installation is currently underway. SmartPoint will bring together information from the council's many back office systems in a much faster and more flexible way, enabling the Council to provide new and improved services to their customers. This is an important success for us in the Kent region, which we are sure will lead to many more similar public sector contracts," said Peter Lusty, chief executive, SmartPoint Technologies.