SmartPoint Included in Call Centre Helper's 'Top 10 Call Centre Software"

Friday 07th November 2008, London, UK. SmartPoint, the intelligent desktop software, has been included in the “Top 10 Call Centre Software” list complied this week by Call Centre Helper, the UK’s most popular online call centre magazine.

At a recent briefing, Jonty Pearce, editor of Call Centre Helper, was asked to pull together a list of the call centre software companies that have most impressed him over the past year so he decided to create the Top 10 awards.

"Most call centres are awash with information, but this has historically been locked away in the hands of the call centre managers and supervisors. SmartPoint has impressed us because it pushes this information down to the agent level. This can help with agent motivation and can also be a useful tool to improve the customer experience," explained Pearce.

“We are delighted to be included in Call Centre Helper’s Top 10 call centre software list, and I’m sure our customers will be too,” commented Philip Briscoe, Marketing Director at SmartPoint Technologies. “SmartPoint has been gaining terrific momentum throughout the past year and we look forward to enabling more and more contact centres to achieve efficiency gains and cost savings through our technology,” Briscoe added.

SmartPoint was also recently ‘Highly Commended’ in the Best Product category at Call Centre Expo 2008.