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For press and analyst enquiries, please contact:

Alan Fewell
Marketing Manager

SmartPoint Technologies
Regatta Place
Marlow Road
Bourne End
Buckinghamshire
SL8 5TD
United Kingdom

T: +44 (0)1628 551343
E: Alan Fewell


Home > News Archive

City of London hosts 32 local authorities at SmartPoint Event

Friday 11th July 2008, London, UK. City of London played host to a SmartPoint event held at the Guildhall in the City. Over 50 attendees representing 32 different local authorities from across the UK learned about City of London’s customer strategy and were given a tour of the contact centre.
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Call Centre Helper - Medway Council contact centre delivers cutting edge customer service

Wednesday 9th July 2008, London, UK. Find out how Kent-based unitary authority Medway Council aims to save £750,000 over 5 years in contact centre running costs, with the deployment of SmartPoint's software being a key component of its service improvement strategy.
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SmartPoint Acclaimed for Innovation by IBM

Tuesday May 27th, London, UK. SmartPoint Technologies has been declared as one of three finalists at the prestigious IBM Beacon Awards in the Outstanding Information on Demand Solution category.
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Medway Council Provides 'Single View of the Customer' with SmartPoint Dashboards

Medway Council, a unitary authority in Kent, has implemented SmartPoint software to provide its contact centre staff with a single, immediate view of relevant customer information from back-office systems.
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Tunnel Vision – A One Way Street To Understanding Your Customers

Find out how to achieve a 'single view of the customer' as featured in the March edition of Call Centre Focus magazine.

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SmartPoint to help integrate services at City of London

SmartPoint Technologies is proud to announce that its SmartPoint software has been selected by City of London to integrate services at the local authority's new customer contact centre. SmartPoint will automatically display relevant information in real-time from the front and back office systems extending the basic information available in the existing Microsoft CRM system.
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