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Home > News Archive > SmartPoint Shortlisted for Best Product at Call Centre Expo 2008

SmartPoint Shortlisted for Best Product at Call Centre Expo 2008

Tuesday 9th September 2008, London, UK. Smartpoint has been shortlisted for Best Product at the upcoming Call Centre Expo, September 16th – 17th at the NEC Birmingham. SmartPoint delivers context-based, real-time customer information directly to the call centre advisor's desktop. This enables contact centres to optimise customer service, operational efficiency and reduce costs by automatically providing advisors with relevant and timely information thus avoiding the need to manually search multiple systems.

Call Centre Awards 2008As well as providing a superior customer experience, SmartPoint allows advisors to fulfil contact centre targets by:

  • increasing first call resolution
  • providing a single view of the customer on one screen
  • reducing call times and increase efficiency

“SmartPoint is truly innovative in its approach to delivering on-demand, context-based, enterprise-wide data to the desktop. With SmartPoint, organizations are able to transform the entire customer experience so that call centre agents are empowered to interact with customers more efficiently and more profitably. Because of these initiatives, SmartPoint is becoming a contact centre product of choice for many organisations including local authorities such as City of London, Medway Council, Wychavon District Council and Canterbury City Council,” commented Peter Lusty, CEO at SmartPoint Technologies.