Elsevier Streamlines Customer Service for Books and Journals with SmartPoint
Thursday 12th March 2009, London, UK - Elsevier, the world’s leading publisher of science and health information, has selected SmartPoint, to deliver a simplified, connected view of customer information in its EMEA customer service department for scientific books and journals.
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Bromsgrove District Council Accelerates Customer First Strategy with SmartPoint
Wednesday 18th February 2009, London, UK - Bromsgrove District Council, part of the Worcestershire Hub, has chosen to implement SmartPoint in its customer service centre to enable customer service advisors (CSAs) to offer a faster, more efficient and higher value service. SmartPoint achieves this by providing the CSAs with a single, immediate, dashboard view of relevant customer information stored across many back office systems, while working in tandem with the council’s Onyx customer relationship management (CRM) system.
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SmartPoint Recognised in Call Centre Focus Hotlist 2008 For Reducing Costs and Boosting Efficiency in the Contact Centre
Wednesday 17th December 2008, London, UK. SmartPoint, the intelligent desktop software, has been included in ‘The Hotlist 2008’ as recognised by Call Centre Focus (CCF), the UK’s number one customer contact title. The CCF ‘Hotlist’ acknowledges organisations, teams and individuals that have had the biggest impact on the contact centre industry in the past 12 months.
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SmartPoint Included in Call Centre Helper's 'Top 10 Call Centre Software"
Friday 07th November 2008, London, UK. SmartPoint, the intelligent desktop software, has been included in the “Top 10 Call Centre Software” list complied this week by Call Centre Helper, the UK’s most popular online call centre magazine.
At a recent briefing, Jonty Pearce, editor of Call Centre Helper, was asked to pull together a list of the call centre software companies that have most impressed him over the past year so he decided to create the Top 10 awards.
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SmartPoint Technologies Recognised as an IBM Advanced Business Partner for 2008
Friday 31st October 2008, London, UK. SmartPoint Technologies, a leading provider of contact centre software, today announces that it has achieved IBM Advanced Business Partner status. The status recognises partners that are working effectively with IBM and mutual clients to achieve exemplary results. |
SmartPoint 'Highly Commended' in Best Product Category at European Call Centre Awards 2008
Thursday 18th September 2008, London, UK. SmartPoint was the only finalist to be recognised as ‘Highly Commended’ in the Best Product category at the annual European Call Centre Awards held on September 16th at the Hilton Birmingham Metropole. The awards, presented by Call Centre Focus magazine, recognise excellence in the call centre industry across Europe and take place during the annual Call Centre Expo. The prestigious and coveted Best Product award this year received over forty entries, of which SmartPoint was shortlisted as one of six finalists, selected by a panel of leading industry call centre experts.
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