SIG plc chooses SmartPoint as its new Customer Service Platform
 Monday 28th June 2010, London, UK - SIG plc the leading European supplier of Insulation, Exteriors, Interiors and Specialist Construction Products, regards its recent investment in SmartPoint for an enhanced customer service platform as a success, with the initial phase now ready for roll-out.
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SmartPoint delivers e-Xact content to your desktop
 Wednesday 26th May 2010, London, UK - SmartPoint and e-Xact, the no.1 UK construction industry product catalogue, have joined forces to enable merchants to see detailed industry data when using their trading systems.
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SmartPoint annouces increased functionality with Version 4
Monday 21st December 2009, London, UK - SmartPoint Technologies Ltd has announced the launch of Version 4 of its popular information delivery software. New features include support for a single sign on process, faster content delivery and the inclusion of new Performance and Embedded Plug-In Dashboards.
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SmartPoint shortlisted for Best Product at Call Centre Expo 2009
Thursday 03rd September 2009, London, UK - SmartPoint has been shortlisted as a finalist in the Best Product at Call Centre Expo 2009, 22nd – 23rd September at the NEC, Birmingham.
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SmartPoint Nominated as a Finalist in Software Satisfaction Awards 2009
Tuesday 04th August 2009, London, UK - SmartPoint has been nominated as a finalist at this year’s Software Satisfaction Awards within the ‘Contact Centre Software’ category.
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Redditch Borough Council wins 'Contact Centre Technology' award for SmartPoint at the 2009 Good Communications Awards
Friday 24th July 2009, London, UK - Redditch Borough Council has won the prestigious ‘Contact Centre Technology Award’ for its use of SmartPoint at this year’s Good Communication Awards which recognise excellence in public sector communications.
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Redditch Borough Council Set to Improve Call Handling Ability in Contact Centre with SmartPoint
Friday 15th May 2009, London, UK - Redditch Borough Council has selected SmartPoint to enable customer service advisors (CSAs) in the contact
centre to offer a more streamlined and efficient service.
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SmartPoint Named Finalist in the Prestigious Top Performers in the Contact Centre Industry Regional Awards
Thursday 02nd April 2009, London, UK - SmartPoint is named a Finalist in the 2009 Top Performers in the Contact Centre Industry Awards for EMEA.
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Elsevier Streamlines Customer Service for Books and Journals with SmartPoint
Thursday 12th March 2009, London, UK - Elsevier, the world’s leading publisher of science and health information, has selected SmartPoint, to deliver a simplified, connected view of customer information in its EMEA customer service department for scientific books and journals.
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Bromsgrove District Council Accelerates Customer First Strategy with SmartPoint
Wednesday 18th February 2009, London, UK - Bromsgrove District Council, part of the Worcestershire Hub, has chosen to implement SmartPoint in its customer service centre to enable customer service advisors (CSAs) to offer a faster, more efficient and higher value service. SmartPoint achieves this by providing the CSAs with a single, immediate, dashboard view of relevant customer information stored across many back office systems, while working in tandem with the council’s Onyx customer relationship management (CRM) system.
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