SmartPoint Acclaimed for Innovation by IBM
SmartPoint Technologies has been declared as one of three finalists at the prestigious IBM Beacon Awards in the Outstanding Information on Demand Solution category.
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Ashford Borough Council selects SmartPoint to enhance its services
Ashford Borough Council in Kent has awarded a contract to SmartPoint Technologies for software which will help enhance the services provided by the council's customer contact centre.
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Tunnel Vision – A One Way Street To Understanding Your Customers
Find out how to achieve a 'single view of the customer' as featured in the March edition of Call Centre Focus magazine.
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SmartPoint to help integrate services at City of London
SmartPoint Technologies is proud to announce that its SmartPoint software has been selected by City of London to integrate services at the local authority's new customer contact centre. SmartPoint will automatically display relevant information in real-time from the front and back office systems extending the basic information available in the existing Microsoft CRM system.
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Medway Council Provides 'Single View of the Customer' with SmartPoint Dashboards
Medway Council, a unitary authority in Kent, has implemented SmartPoint software to provide its contact centre staff with a single, immediate view of relevant customer information from back-office systems.
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SmartPoint Revolutionises Canterbury City Council Call Centre
Canterbury City Council has selected SmartPoint software to deliver key information to users of its CRM application at the council's customer contact centre to help drive efficiency and first call resolution.
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