SmartPoint shortlisted for Best Product at Call Centre Expo 2009
Thursday 03rd September 2009, London, UK - SmartPoint has been shortlisted as a finalist in the Best Product at Call Centre Expo 2009, 22nd – 23rd September at the NEC, Birmingham.
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SmartPoint Nominated as a Finalist in Software Satisfaction Awards 2009
Tuesday 04th August 2009, London, UK - SmartPoint has been nominated as a finalist at this year’s Software Satisfaction Awards within the ‘Contact Centre Software’ category.
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Redditch Borough Council wins 'Contact Centre Technology' award for SmartPoint at the 2009 Good Communications Awards
Friday 24th July 2009, London, UK - Redditch Borough Council has won the prestigious ‘Contact Centre Technology Award’ for its use of SmartPoint at this year’s Good Communication Awards which recognise excellence in public sector communications.
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Redditch Borough Council Set to Improve Call Handling Ability in Contact Centre with SmartPoint
Friday 15th May 2009, London, UK - Redditch Borough Council has selected SmartPoint to enable customer service advisors (CSAs) in the contact
centre to offer a more streamlined and efficient service.
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SmartPoint Named Finalist in the Prestigious Top Performers in the Contact Centre Industry Regional Awards
Thursday 02nd April 2009, London, UK - SmartPoint is named a Finalist in the 2009 Top Performers in the Contact Centre Industry Awards for EMEA.
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Elsevier Streamlines Customer Service for Books and Journals with SmartPoint
Thursday 12th March 2009, London, UK - Elsevier, the world’s leading publisher of science and health information, has selected SmartPoint, to deliver a simplified, connected view of customer information in its EMEA customer service department for scientific books and journals.
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Bromsgrove District Council Accelerates Customer First Strategy with SmartPoint
Wednesday 18th February 2009, London, UK - Bromsgrove District Council, part of the Worcestershire Hub, has chosen to implement SmartPoint in its customer service centre to enable customer service advisors (CSAs) to offer a faster, more efficient and higher value service. SmartPoint achieves this by providing the CSAs with a single, immediate, dashboard view of relevant customer information stored across many back office systems, while working in tandem with the council’s Onyx customer relationship management (CRM) system.
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SmartPoint Recognised in Call Centre Focus Hotlist 2008 For Reducing Costs and Boosting Efficiency in the Contact Centre
Wednesday 17th December 2008, London, UK. SmartPoint, the intelligent desktop software, has been included in ‘The Hotlist 2008’ as recognised by Call Centre Focus (CCF), the UK’s number one customer contact title. The CCF ‘Hotlist’ acknowledges organisations, teams and individuals that have had the biggest impact on the contact centre industry in the past 12 months.
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SmartPoint Included in Call Centre Helper's 'Top 10 Call Centre Software"
Friday 07th November 2008, London, UK. SmartPoint, the intelligent desktop software, has been included in the “Top 10 Call Centre Software” list complied this week by Call Centre Helper, the UK’s most popular online call centre magazine.
At a recent briefing, Jonty Pearce, editor of Call Centre Helper, was asked to pull together a list of the call centre software companies that have most impressed him over the past year so he decided to create the Top 10 awards.
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SmartPoint Technologies Recognised as an IBM Advanced Business Partner for 2008
Friday 31st October 2008, London, UK. SmartPoint Technologies, a leading provider of contact centre software, today announces that it has achieved IBM Advanced Business Partner status. The status recognises partners that are working effectively with IBM and mutual clients to achieve exemplary results. |
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