Overview
Welcome to the second annual Front Office Shared Services (FOSS) national conference. This two-day high-status event is specifically designed to showcase excellent practice where local public sector organisations are working together to commission and deliver more effective and efficient services for citizens and businesses.
In the workshop sessions, the conference will explore key aspects of transformation as per Varney's work streams, relating to the provision of more joined up, multi-agency "front office" services for local citizens and businesses, such as working with the Third Sector, engaging citizens in transforming services, achieving transformation in two tier areas, exploiting customer insight, finding the right approach and methodologies, workforce issues and partnering successfully for transformation.
By showcasing the work of exemplar authorities, the conference will both celebrate current achievements and act as a challenge and inspiration for further progress. The event will move away from the traditional talking head and workshop structure and promote more creative solutions for networking, showcasing and knowledge sharing.
The event will focus on projects where central and local government are collaborating and will also present an update to the original FOSS research, highly recommended by Sir David Varney, to provide an accurate picture of the current state of local public service transformation.
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