Top 5 tips to improve performance in your contact centre 13th November, 2008 - 2pm With a difficult economic period ahead, the webinar will demonstrate ways in which contact centres can improve performance through the efficient use of technology.
The webinar discussion will include better management of customer information, unnecessary cost avoidance and empowerment of the contact centre agent to provide a more profitable and satisfactory customer experience.
Who should attend
Anyone involved in the management and support of contact centres of information delivery including:
