The following topics will be presented and discussed:

5 best practices for implementation and live running
Ian Welsh, Head of Customer Services, Shared Service Centre, HM Prison Service

Improving Productivity and Customer Focus
Lorraine Brown, Head of HR Shared Services, Scottish Government

Sharing Services to Achieve Top Scores on Value for Money
Donna Hall, Chief Executive, Chorley Borough Council

Procurement and Governance of a successful Shared Service
Caroline Stanger, Stanger Consulting and Richard Kelly, Project Manager, 4Ps

Shared Services – The Good, the bad, and the challenging
Alan Cook, Head of Service Business Improvement and IT, Cumbria County Council

Shared Service Models – and how they may affect your partnership
Stuart Mitchenall, Head of ICT, Tandridge District Council