With 350 delegates expected, Contact Centre Planning 2008 is the biggest event of its kind in Europe. The must-attend event for contact centre directors, MI analysts, resource planners and others, you can learn about best practice in delivering improvements in contact centre performance.

An unparalleled opportunity to be stimulated and inspired by a wide range of initiative and innovation, inspire your teams with the chance to meet and network with leading specialists and experts in the areas of contact centre planning and analysis across Europe. A great incentive for the best performers, the rich information can be brought back and shared with colleagues.

Following the well-proven success of previous conferences, the Forum's benchmark research and case studies from the Contact Centre Innovation Awards form the core of the conference agenda. Our benchmark research shows most centres fall well short of target on service, sickness, attrition and other key measures - and many centres do not target external customer satisfaction. Rated highly, by delegates in both 2006 and 2007, the chance to meet the Innovation Award finalists gives a very special chance to show what a fantastic job is being done in pioneering centres that are leading the way.