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18th & 19th November 2008
SmartPoint are pleased to sponsor the Customer Contact Associations leading event - Customer Contact Convention 2008 - for contact centre professionals.
CCA's Annual Convention is designed for the industry by the industry
and is the established forum for thought leadership in the customer contact sector. Attendance gives you access to a unique community of operational and strategic experts and is essential for your future development.
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16th & 17th September 2008
Visitors to the 2008 event can expect to see an exciting change following the positive response to the co-location of Call Centre Expo and Customer: Strategy & Management in 2007. Call Centre Expo will become an even more integrated event with an even greater range of end-to-end contact centre and customer management solutions. |
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Shared Services and Integrated Delivery
24th July 2008
The success of established shared services programmes in areas of the public sector, combined with cuts in the level of funding through CSR07, means that the drive for shared services is now stronger than ever. This conference will look at how to effectively join services and overcome barriers and resistance to shared services whilst ensuring services remain citizen focussed and efficient. |
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Delivering Structured and Unstructured Data to the Desktop
21st May, 2008 hosted at Microsoft - Reading
Find out how SmartPoint and SharePoint can solve your customer information search and delivery challenges by delivering structured and unstructured customer information to the contact centre advisor's desktop.
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7th & 8th May 2008
The second annual Front Office Shared Services (FOSS) national conference is specifically designed to showcase excellent practice where local public sector organisations are working together to commission and deliver more effective and efficient services for citizens and businesses.
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30th April, 2008 hosted at IBM - Central London
The briefing will demonstrate solutions to these two customer data management challenges – showing how the right data quality and delivery strategies can lead to significant cost savings.
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28th & 29th April 2008
With 350 delegates expected, Contact Centre Planning 2008 is the biggest event of its kind in Europe. The must-attend event for contact centre directors, MI analysts, resource planners and others, you can learn about best practice in delivering improvements in contact centre performance.
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