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Customer Service Dashboards

SmartPoint works alongside SAP to help customer facing staff be more effective

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Contact Centre World

SmartPoint named as finalist in "Top Performers in Contact Centre Industry" award

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Public Sector Case Study

SmartPoint drives efficient customer service and cost avoidance

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'Highly Commended' Best Product

Optimise customer service, operational efficiency and reduce costs with SmartPoint

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WHAT WE DO

SmartPoint Technologies provides unique information integration technology for call centres, customer service centres and product support environments in both the commercial and public sectors.

Using SmartPoint, organisations can meet hard targets and provide higher levels of customer service, achieve improved operational efficiencies and reduce their costs. SmartPoint’s alternative approach to customer information integration is simple to use, fast and easy to deploy and very cost effective.

 
SOLUTIONS

Public Sector
SmartPoint helps local authorities meet the demands of Government directives, e.g. NI14, by providing a joined up, integrated single of view of the customer… read more

Private Sector
SmartPoint enables call centres and call centre providers across all sectors to deliver an improved customer experience as well as meet hard metrics… read more