SmartPoint Technologies provides unique information integration technology for call centres, customer service centres and product support environments in both the commercial and public sectors.
Using SmartPoint, organisations can meet hard targets and provide higher levels of customer service, achieve improved operational efficiencies and reduce their costs. SmartPoint’s alternative approach to customer information integration is simple to use, fast and easy to deploy and very cost effective.
SOLUTIONS
Public Sector SmartPoint helps local authorities meet the demands of Government directives, e.g. NI14, by providing a joined up, integrated single of view of the customer… read more
Private Sector SmartPoint enables call centres and call centre providers across all sectors to deliver an improved customer experience as well as meet hard metrics… read more