Events
IDeA Front Office Shared Services Conference Front Office Shared Services National Conference
7th & 8th May 2008, Victoria Park Plaza Hotel, London
Microsoft_Partner.gifMaking Sense of Search: Delivering Structured and Unstructured Data to the Desktop
21st May, 2008 hosted at Microsoft - TVP, Reading
Customer Spotlight
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When it comes to efficiency and effectiveness Ashford Borough Council is leading the way with its customer service systems..

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Download datasheet

Increase agent productivity and customer service levels by providing timely access to relevant information

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SmartPoint in the News

Find out how to achieve a 'single view of the customer'

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New whitepaper

Download our whitepaper today

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A SmartPoint & Microsoft seminar

 Register for our seminar, 21st May, Microsoft Campus, Reading

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WHAT WE DO

SmartPoint improves contact centre performance by delivering an integrated view of customer information - in real-time and in context to the customer call - to the contact centre advisor's desktop.

Using SmartPoint, contact centres can meet hard targets and provide higher levels of customer service, achieve operational efficiencies and reduce costs. SmartPoint’s alternative approach to customer information integration is simple to use, fast and easy to deploy and very cost effective.

 
SOLUTIONS

Public Sector

SmartPoint helps local authorities meet the demands of Government directives, e.g. NI14, by providing a joined up, integrated single of view of the customer…read more

Private Sector

SmartPoint enables call centres and call centre providers across all sectors to deliver an improved customer experience as well as meet hard metrics…read more